Q & A

Personal appointments can be scheduled flexibly by prior arrangement, even on weekends. You can conveniently arrange your appointment online HERE.

Each client is treated individually and we fully focus on your needs at a pre-arranged time. Therefore, it is important to make an appointment so that we can reserve this time for you.

You can conveniently make your appointment online HERE.

The most effective way to make an appointment is to use the link found in our automatically generated signature, in the various sections of our website, or click "HERE".

Another option is to contact us by email at info@premium-gastro.com. It is important to note that the dates available at the time your email is sent may be available, but may have changed by the time we receive and process your response.

You can also make an appointment by phone, but it is important to keep in mind that there may be times when we will not have access to the calendar, will be driving, or will be busy with an appointment.

Our main goal is to make your visit as beneficial as possible. We pay attention to your project with attention to detail and discuss all aspects of it together. We will help you choose the best product to match your design, availability, chef's style, price and other criteria. And there are other important points.

• Wide selection: on 600m² we offer hundreds of samples for you to choose from. All samples are available for rent.
• A touch of reality: photos in a catalogue or on the internet cannot fully replace personal experience. Here you have the unique opportunity to touch and see the plates and other products for yourself. It is important that the service fits perfectly with the overall atmosphere of your establishment, and we believe that choosing the right plate is important, after all, it is part of the presentation of your culinary gems.
• Simplicity and savings: working with as few suppliers as possible saves you time and money and simplifies the subsequent purchasing process. During your visit to the showroom, we'll discuss all your needs and chances are you'll think of other things you need for your business.

By car - simply type "Premium Gastro" into a navigation system such as Waze, Google Maps or Mapy.cz. Most navigation systems will find us without any problems. At the entrance, as well as on the building, you will find our banners that will guide you exactly to us.

By train - it takes only 20 minutes from the main station, and it is the fastest way to reach us.

By bus - bus stop Nové náměstí

(213, 226, 383 from Háje metro station)

If you prefer to arrive by helicopter, we have plenty of space for landing.

We would be happy to welcome your entire team. For best results, it is always best to have representatives from all key departments involved in the selection process and with decision-making responsibilities. During the meeting, we will explore together all the options available, consider the practicality and durability of different materials, and discuss the economic aspects, including pricing options and cost-effectiveness over time.

It is therefore highly desirable that all those who play a role in the selection process attend the meeting. This includes not only the chefs who are involved in selecting equipment for the upcoming menu, but also design specialists, be it a designer or an architect, who you can bring along. It is also important to have representatives from the finance department, including owners, directors or managers who can influence budget decisions.

To view prices you need to be registered and logged in to our client area. After all, we are a wholesaler.

Simply register HERE

We are a specialist wholesaler and target B2B clients in the catering sector. Our services are primarily aimed at professionals in this sector.

Registration opens the door to our client area, which offers additional features beyond simply displaying prices. In this section you can easily make non-binding enquiries or send orders directly. In addition, all your previous enquiries and orders can be easily searched in the history and reused if necessary. Each time you repeat an order from your history, your prices are automatically updated. If your previous order was discounted based on volume, you need to send us a new order. We will then take care of reviewing it and adjusting the price according to current conditions and volume to offer you the best possible discount. After these adjustments, we will send the order back to you for review and final approval.

Please make sure you have filled in all the required fields correctly. If you still encounter a problem and all the details are filled in correctly, it is probably because the ID or email you entered is already associated with an existing registration. In this case, please contact us at info@premium-gastro.com.

Registration is open to anyone with a valid ID number. It's important to note that most of our goods are made to order, which means that delivery times differ from what customers may be used to with e-commerce stores aimed at end consumers with goods available immediately. The availability of specific products is dependent on the manufacturer. Delivery times are usually in the range of 1 to 4 weeks, but can extend to 8 to 10 weeks in the case of custom production.

Our aim is always to ensure delivery of the standard range within one month. Part of the enquiry process includes checking with the manufacturer for product availability.

We can only provide final information on product availability once we have received a specific enquiry and given exact specifications.

If you need to add a new email address to an existing registration, please send your request to our email address info@premium-gastro.com. In your message, be sure to include the ID number associated with the registration and the email address you wish to add. Our team will take care of everything and once your request has been processed, which we will confirm, you will be able to use this new email address to log in to our website within one hour. Simply select the "forgot password" option on the login page and you will receive a link to set your password to the email you entered. Once you have chosen it, you will be able to use the new address to log in immediately.

Once you have logged in to our website, you will have access to your personal client area. Here you will be able to view the history of all your previous orders. These orders can be easily re-entered, edited at will or used as a template for your new order. Each time you repeat an order from your history, your prices are automatically updated. If your previous order was discounted based on volume, you need to send us a new order. We will then take care of reviewing it and adjusting the price based on current conditions and volume to offer you the best possible discount. After these adjustments, we will send the order back to you for review and final approval.

If your ID number has changed, a new registration is required. If you want to use an email address that is already associated with a previous registration (for example, your old ID), you must first remove it from that registration. In this case, please contact us at info@premium-gastro.com.

All email addresses associated with the ID number provided during registration are entitled to access the account. You will select your login email during the registration process. In order to protect your data and ensure security, the assignment of additional emails to your account is under our control. If you wish to add additional email addresses, you must send us a request at info@premium-gastro.com.

In your message, be sure to include the ID number associated with the registration and the email address you wish to add. Our team will take care of everything and once your request has been processed, which we will confirm, you will be able to use this new email address to log in to our website within one hour. Simply select the "forgot password" option on the login page and you will receive a link to set your password to the email you entered. Once you have chosen it, you will be able to use the new address to log in immediately.

There may be several reasons. If you encounter such a complication, please contact us at info@premium-gastro.com. We are here to provide you with all the information you need.

Send us your enquiry to info@premium-gastro.com, with as detailed a specification of your requirement as possible. We are specialists in sourcing products that are difficult to find on the market, from a wide range of suppliers. The key to success is a detailed and accurate description of what you are looking for - including material, colour, size and number of pieces. We look forward to working with you!

A great and thought-provoking question. First, it is crucial to choose the appropriate product based on several important aspects: design, chip warranty, custom branding, etc. Ideally, we should discuss the first phase of the project in a personal meeting to find the most suitable solution together.

It often happens that a client who is "clear and knows exactly what he wants" at the beginning spends the most time in the selection process, and ends up ordering something completely different. And that's great!

We tailor the pricing of each project individually, depending on several factors: the turnover of the manufacturer, our margin, the total order turnover, the client's history, etc. Our goal is always to offer fair and the best possible pricing based on the current situation.

Regarding the notion of "expensive" and "cheap", clients are divided into those who focus only on the final sum and those who are willing to assess the economic benefits in the longer term and opt for higher quality, even if this means a higher initial investment. Some prefer the cheapest cars or watches, while others are willing to consider value for money and pay extra for quality because they realise the long-term benefits.

Currently, due to technical limitations, only the basic list prices are displayed on our website www.premium-gastro.com. Therefore, we offer you the possibility to send us non-binding inquiry, which we always process individually. We adjust the pricing of each project individually, depending on several factors: the turnover of the manufacturer, our margin, the total turnover of the order, the client's history, etc. Our aim is always to offer fair and most advantageous prices according to the current situation.

After processing your enquiry, we will send you a proposal with an estimated delivery date and all relevant information to help you make your decision. In order to finalize your order, you must confirm this offer.

Each time you repeat an order from your history, the prices will automatically update. If your previous order was discounted based on volume, you need to send us a new order. We will then take care of reviewing it and adjusting the price based on current conditions and volume to offer you the best possible discount. After these adjustments, we will send the order back to you for review and final approval.

Every enquiry we receive from you is carefully and individually processed. We will then send you a revised quote for your review and approval. In order for an enquiry to be considered a binding order, it is essential that the offer is confirmed to us. Confirmation can be made either in writing via email or via our client area. Confirmation via the client area is the easiest and fastest way for you to confirm your order.

It is advisable to create several inquiries according to the exact specification. So if you are thinking of buying 30 pieces or 60 pieces, it is ideal to send a separate request for each quantity. This ensures better clarity for both parties involved. This will give you clear information about possible volume discounts and allow you to compare offers easily.

We are always striving to improve our website to make it the fastest and most efficient method for dealing with your enquiries and orders. This way you can provide us with accurate information about your requirements quickly and efficiently. We consider email as an alternative solution.

Most of our goods, specifically 95%, are usually available directly from our manufacturers and suppliers. In order to ensure that your requirements are met, we carefully check the availability and quantity of goods based on each specific request. This step is an essential part of the ordering process and ensures that everything runs smoothly.

With some manufacturers, we have set minimum order limits that we must reach in order to ship the goods. We offer products from a variety of brands, some of which are shipped regularly several times a month, while others are shipped less frequently.

Standard delivery times for general merchandise range from 1 to 4 weeks. Delivery times can be longer for bespoke products, but we always aim to deliver as quickly as possible. It is important to stress that each enquiry is unique to us and we deal with it with an individual approach, so the information given cannot be considered absolutely binding.

If there is a specific deadline associated with the order, for example the opening of a new restaurant, we are able to adapt to the deadline as much as possible and deliver the order on time.

In spite of all of the above, it is necessary to take into account possible unexpected situations, such as random customs checks, which are beyond our control.

The availability of specific goods can only be verified on the basis of a specified request. Despite all our efforts and endeavours to make the whole process run smoothly, it is important to note that some aspects remain beyond our control. However, our priority is always transparent communication and finding optimal solutions for our customers.

The majority of our goods, specifically 95%, are usually available directly from our manufacturers and suppliers.

In case of urgent need, express shipping services can be used, but higher costs must be expected.

If there is a specific deadline associated with the order, for example the opening of a new restaurant, we are able to accommodate the deadline as much as possible and deliver the order on time.

The availability of specific goods can only be verified on the basis of a specified request. Despite all our efforts and endeavours to make the whole process run smoothly, it is important to note that some aspects remain beyond our control. However, our priority is always transparent communication and finding optimal solutions for our customers.

Send us your request to info@premium-gastro.com, with as detailed specifications of your requirement as possible. We are specialists in finding products that are difficult to find on the market, from a wide range of suppliers. The key to success is a detailed and accurate description of what you are looking for - including material, colour, size and number of pieces. We look forward to working with you!

In the client area you will find the basic status for each of your orders.

If there is a specific deadline associated with your order, such as a new restaurant opening, we are able to accommodate the deadline as much as possible and deliver your order on time.

The availability of a specific item can only be verified on the basis of a specified request.

In our 600m² showroom we offer hundreds of samples for you to choose from. In addition, all samples are available for hire.

We attend to each client individually and fully focus on your needs at a pre-arranged time. Therefore, it is important to make an appointment so that we can reserve this time for you.

You can conveniently make your appointment online HERE.

Our priority is to provide a service that is tailored to the specific needs of each client. We understand that in some cases you may need a portion of your order shipped before the rest. If this is the case, we are prepared to split your order and arrange for it to be shipped in several separate deliveries. Furthermore, if we encounter information about an extended delivery time for certain products from your order by the manufacturer, we will inform you immediately and together we will find the most appropriate solution to this situation.

Our goods are ordered on the basis of individual projects, and we will therefore be happy to provide you with expert advice on the selection to avoid any complications. In the case of custom-made products, returns are not possible. As a rule, the possibility of returning goods is solved by credit, but always only after prior thorough consultation with our experts.

This law is primarily concerned with the regulation of relations with end customers and does not deal with relations between business partners. We are a specialist Wholesale business and therefore this is a relationship between two legal entities. The warranty on products is provided by the manufacturer and we undertake to pass this warranty on to the customer.

Many of our manufacturers offer the option of individually customised, including hand-crafted, production. This allows you to design your own equipment. In some cases, this even includes bespoke production for catalogue products, with designers producing each piece as a unique original for you.

We offer the option of personalisation through custom branding or the introduction of one distinctive, characteristic element that will be repeated both indoors and on selected products such as porcelain products, small decorations, woven textiles or placemats.

By working closely with our suppliers, we are supported by their teams of designers and graphic artists, which allows us to professionally handle all designs.

If you are located far from Prague and visiting our showroom in person is not possible, we will be happy to offer you the possibility of an online meeting during which we will present our showroom to you via video conference. Alternatively, you can take a virtual tour using our Google Street View presentation, which you can access by clicking on the link HERE.

We will be happy to send you selected samples for loan.

We pack your orders with the utmost care and use the services of verified shipping companies. However, in spite of all care, it may exceptionally happen that goods suffer damage during transport. In this case, please follow the following procedure:

Immediate inspection on delivery: if you notice damage to the packaging upon receipt of the parcel, please immediately report the damage to the delivery person, ask him to record the event and send this document together with a record of the damaged packaging to info@premium-gastro.com.

Photographic documentation: it is important that you carefully document the damage to the packaging and the goods themselves with photographs. Be sure to include information about the number of damaged items.

Contacting us: Please attach to your message a detailed specification of the number of damaged pieces and the product code according to the delivery note. This information is necessary to initiate the claims process.

In order to process your claim successfully, you must provide us with exact specifications of the damaged goods, including photo documentation and a description of the situation. Thank you for your understanding and cooperation in resolving unwanted situations. Your satisfaction is our priority.

The chip warranty can only be claimed on products that are clearly identified on our website as having a chip warranty, and the length of the warranty period may vary depending on the manufacturer and the specific product line. These details can also be found in the delivery note. The guarantee applies only to the goods specified, and within a product line, for example, only plates, not bowls, may be covered.

In some cases, sending a photograph of the damaged product may be sufficient to start the claims process, while in other situations it may be necessary to return the goods for physical examination. This depends on the specific conditions set by each manufacturer. It is important to include details of the number of items claimed and the product code as shown on the delivery note, together with a description of the fault.

The course of the complaint procedure is always coordinated in cooperation with the manufacturer and the client is always informed of the outcome without delay.

Some products are characterised by the use of reactive glazes, which is due to specific material properties. This makes the colour variation not only acceptable but even considered a desirable characteristic, not a shortcoming. Moreover, handmade products boast the uniqueness of each piece, a direct consequence of the absence of machine production. This originality gives each product a distinctive character.

During a personal meeting, we will work together to select the product that best suits your needs. Each material is characterised by specific properties and durability, which are key criteria we take into account in our thorough selection process. The goods offered are designed for specific applications, and it is therefore important to follow the recommended care of the products according to the enclosed instructions. For your convenience, we are also available via online or telephone consultation.

We recommend that you make a careful check upon receipt of your order. Any discrepancies found must be documented immediately and information sent to us at info@premium-gastro.com. We only accept returns of unused goods that are in their original packaging.

If you need to send the goods back within Prague, we recommend using Liftago services. For shipping from other places we prefer TopTrans, DHL, DPD or UPS. Due to negative experiences we do not accept shipping via PPL, Czech Post or Geis. Bearing in mind that most of our goods are fragile in nature, it is essential for us to rely on carriers with a proven track record and minimal risk of damage.

We recommend that you make a careful check upon receipt of your order. Any discrepancies found must be documented immediately and information sent to us at info@premium-gastro.com. We only accept returns of unused goods that are in their original packaging.

If you need to send the goods back within Prague, we recommend using Liftago services. For shipping from other places we prefer TopTrans, DHL, DPD or UPS. Due to negative experiences we do not accept shipping via PPL, Czech Post or Geis. Bearing in mind that most of our goods are fragile in nature, it is essential for us to rely on carriers with a proven track record and minimal risk of damage.